Handling day-to-day administrative and clerical functions of the local office to ensure and support we are providing world class customer service. General Responsibilities: -STRONG Customer Focus -Managing the daily route sheets to ensure all customer orders are assigned to a technician. -Notate the customer account every time a customer, tech or SUI representative is contacted, attempted to be contacted, or calls the local office for assistance. Detailed account notes support our ability to deliver ...
Cox Communications is looking for quick-thinking, customer-focused representatives to take calls from existing customers who want to disconnect or downgrade their services. The Customer Retention Representative works in a call center environment with the goal of troubleshooting, resolving problems, and persuading customers not to leave Cox or downgrade their services.
Reporting to the Call Center Supervisor, the Customer Retention Rep is part of a supportive, service-oriented team that takes ...
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